FAQ

FAQ

    About Your Rooms

  • What is the capacity of the room?
    The capacity is 2 to 4 guests.
  • How many beds are there?
    We provide four double beds.
  • What are the check-in and check-out times?
    Check-in is from 3 PM to 6 PM (later check-ins can be accommodated).
    Check-out is from 8 AM to 10 AM (early check-outs can also be accommodated).
  • Is there a cancellation fee?
    A cancellation fee of 100% of the accommodation fee applies only for same-day cancellations or no-shows.
  • Facilities & Amenities

  • What amenities are provided?
    We offer a towel set (bath towel and face towel), room wear, slippers, shampoo, body soap, conditioner, hand soap, toothbrush, razor, body towel, cotton pads, cotton swabs, and hair ties.
  • What facilities are available in the room?
    Each room is equipped with air conditioning, a private bathroom, a private toilet, free Wi-Fi, and a 50-inch LCD TV.
  • Dining

  • Can I bring my own food?
    Yes, it is possible to bring your own food
  • Can I bring my own BBQ grill?
    No, bringing any fire-starting equipment is strictly prohibited. Please use the provided BBQ gas grill at your site. We appreciate your understanding.
  • Other Information

  • Are there any convenience stores or supermarkets nearby?
    Yes, there is a Yamazaki Shop Kawaguchiko Oishi store located about a 4-minute drive away.
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